1. Introduction
EquiSchedule ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.
2. Information We Collect
We may collect the following types of information:
- Account information: name, email address, phone number, and password
- Profile information: role (trainer/client/groom), emergency contact details
- Usage data: lesson records, invoices, horse profiles, and schedule data you create within the platform
- Device & log data: IP address, browser type, and access timestamps for security purposes
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the EquiSchedule platform
- Process transactions and send billing-related communications
- Send appointment reminders and platform notifications
- Respond to support requests and customer service inquiries
- Comply with legal obligations and enforce our Terms of Service
4. Information Sharing
We do not sell or rent your personal information to third parties. We may share information in the following circumstances:
- With your trainer or clients: schedule and profile data is visible to connected trainers and clients within your barn
- Service providers: trusted third-party vendors who help us operate the platform (e.g., payment processors, cloud hosting)
- Legal requirements: when required by law or to protect our rights
5. Data Security
We use industry-standard security measures including TLS encryption for data in transit and AES-256 encryption for data at rest. Authentication tokens are stored securely. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at privacy@equischedule.com. Deleted accounts are permanently removed within 7 business days.
7. Cookies
We use session cookies necessary for authentication and platform functionality. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some features of the platform may not function correctly without them.
8. Children's Privacy
EquiSchedule is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing of your data
- Data portability
To exercise these rights, email us at privacy@equischedule.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the platform. Your continued use of EquiSchedule after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: